Frequently asked questions?
Toortle offers premium, sustainably crafted socks that blend comfort, creativity, and bold self-expression. Inspired by the charm and persistence of the turtle, each pair is thoughtfully designed to reflect your personality—whether you're heading to the gym, powering through office hours, or stepping out for a dinner date. With quirky prints, vibrant patterns, and ultra-soft fabrics, Toortle socks bring a pop of fun to every outfit. We're here to make sure your feet feel good, look great, and tell your story—wear your story.
You can reach our customer support team by emailing toortle.base@gmail.com, calling +91-9610046919, Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We’re a proudly bootstrapped brand, and every coin goes into keeping the hottest trends at your fingertips. That’s why, instead of bank refunds, we drop gift cards—so you never miss out on the heat that keeps your look on point!"
A reverse shipping charge of ₹100 applies to each return or exchange request and will be deducted from the refund amount
Shipping & Tracking
Orders & Payment
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Explore our latest collection of funky socks on the product page—just click 'Shop Now' and browse until something catches your eye! Once you’ve found your favorite pair, don’t forget to check our size chart for the perfect fit.
- Once you’re done, click the ‘Add To Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing Toortle account or simply continue as a 'New User' and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email, Whatsapp, and SMS. Once your products have been shipped, you will be notified again via email, SMS, and Whatsapp.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at toortle.base@gmail.com, we will see what we can do to help.
Please check your bank account to confirm if the amount has been debited. In case of a payment failure, debited amounts are typically reversed by banks within 10 business days.
For further assistance or any issues, feel free to email us at toortle.base@gmail.com or contact our helpline. We're here to help!